Google Workspace or Chrome Customers

 

Pythian is a Google Premier Partner offering support and services to organizations of all sizes for Google Workspace and Chrome Enterprise.  We are also a reseller so we can be your one-stop Google shop.

 
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All our Google Workspace and Chrome customers are assigned a dedicated Account Manager. Not sure who your account manager is? Email us at collaborationsupport@pythian.com and we’ll be happy to connect you with them.

Your Pythian Account Manager is here to help you and your organization achieve long-term success with Google Workspace and Chrome Enterprise. Reach out to your Account Manager for:

  • Google Workspace roadmap reviews
  • Business reviews
  • Operational support reviews
  • Set up automated Google Workspace license threshold notifications

Ordering

Running low on licenses?
Place an order for more here.

Need to order a Chromebox, Chromebook or Chromebox for meetings?
Place an order for more here.

If you have any questions about an open order or need help placing an order, please reach out to your account manager.

Pythian Move to Google Cloud reduces IT infrastructure costs

Support

Pythian’s Google Workspace and Chrome technical support is here to help!

Escalation procedure
Request your ticket to be escalated verbally or in the ticket.

Support directly from Google

As a Google Workspace customer you have direct access to support from Google.

As a customer of Pythian, you also get access to Premier support when Pythian open the Google support ticket on your behalf.

View this Google Support article for guidance opening a Google Workspace support ticket on your own and this article for guidance to manage your cases in the Google Customer Care Portal

Google offers separate support for developers here: Google Workspace Developer Support

Pythian Designing a Modern Data Platform on Google Cloud

Commonly Asked Questions

Our team has put their heads together and created a top ‘most frequently asked questions’ list with links to help. Please don’t hesitate to reach out, though, we understand that piecing information together is time consuming and we are always here to help.

Pythian Partners

Pythian has vetted the best-of-breed 3rd party tools for our customers - for supporting your business requirements and getting even more out of Google Workspace and Chrome.

BetterCloud

BetterCloud

BetterCloud Blog

BetterCloud is the market leader for SaaS Operations. With SaaS adoption growing 38% YoY, an average IT team is now responsible for managing and securing 110+ SaaS applications. Existing solutions are not designed to handle aggressive SaaS sprawl. By automating critical work like user lifecycle management and data protection, BetterCloud's 1000's of customers enjoy greater employee productivity and more secure IT environments. With unrivaled SaaS expertise and a powerful integration library, BetterCloud’s SaaS Management Platform typically enables true "Zero Touch" SaaS operations in less than 2 months.

Learn More
CloudM

CloudM

CloudM Blog

CloudM enables process automation and is the leading migration tool for Google Workspace. Automate your IT administration and implement lightning fast processes, releasing the value of your productivity suite and saving you time and money. CloudM Migrate (formally CloudMigrator) enables reliable migration of mail, calendar, files, and shared folders from many sources, including Box, File servers, Office365 (including SharePoint), Google Workspace (including Shared Drives), and DropBox.

Learn More
LumApps

LumApps

LumApps Blog

LumApps offers a place where employees can virtually gather to be informed and inspired, collaborate and share knowledge, to do great work, and even find purpose or discover the next big idea to fuel your business.

Learn More
Okta

Okta

Okta Blog

Okta is the complete identity solution for all your apps and people. OKta provides cloud software that helps companies manage and secure user authentication into applications, and for developers to build identity controls into applications, website web services and devices.

Learn More
Virtru

Virtru

Virtru Blog

Today, more than ever, data demands respect.  That's why Virtru gives people, organizations, and developers the power to share sensitive data without sacrificing security, privacy, or ownership.<br>Virtu's portfolio of data encryption and privacy enhancing applications are remarkably easy to use, fast to implement, affordable for all, and built on the Trusted Data Format (TDF) open standard.

Learn More